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FAQ

General

You’ll receive an email immediately after purchasing with any license and/or download links. Please make sure to enter the correct email at checkout, and please check your spam folder.

RS Drums uses the License Portal to deliver our products. After checkout, you’ll receive an email containing your license along with instructions for creating your RS Drums account (the one you use for the License Portal) or signing in if you already have one. Once you’re signed in, head to “My Library” and click “Add License” to register your license.

Then open RS Central, sign in with the same account, and install your products from there. Drum libraries, plugins, groove packs and drum sample packs all install through RS Central.

No, you can check out as a guest at the RS Drums store. You will need your RS Drums account (the one you use for the License Portal) to register and access your products after purchase, and instructions for setting one up are included in the email you’ll receive after checkout.

Your order history is handled by Shopify, not by the License Portal. To view your past orders, sign into your account on the RS Drums store.

To see your available activations, register your license in the License Portal, then open My Library and select the product. It shows that plugin’s activation limit and the machines currently using it. Deactivate a machine when you replace it to free the slot.

Your purchases stay with your RS Drums account (the one you use for the License Portal). Open RS Central, sign in, and install any of your products again.

If you own a Kontakt version of one of our libraries, reinstall it through Native Access, the same way you installed it.

You can use RS Drums products in a musical context (for your own music), and there are no royalties or fees applied in this scenario. However, you’re not able to use RS Drums products as part of another library of sounds for resale.

Yes. RS Drums products are compatible with both Mac and Windows. Please check the system requirements on each product page before purchasing.

Shopify is the e-commerce platform that powers our store. All purchases on the RS Drums website are processed securely through Shopify. Your order history is also stored with Shopify. To view your past orders, sign into your account on the RS Drums store.

The License Portal is the platform we use to deliver and manage RS Drums products. After purchasing, you’ll register your license in your RS Drums account (the one you use for the License Portal) and manage your plugin activations there. Your products install through RS Central, which you sign in to with the same account. RS Drums products are delivered through the License Portal, but your order history and purchases stay with Shopify on the RS Drums store.

Due to the nature of RS Drums products (digital products), it is not possible to return a product. Because of this, we do not offer refunds of any purchases.

If you have any questions or concerns with a purchase, please reach out to us, and we’ll work diligently to answer all questions and resolve any issues.

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